Need help? Browse our FAQ

What information do I need to provide when booking?

You’ll need to provide your name, email address, phone number, and payment details. For some hotels, additional information like guest names or special requests may be required at check-in.

How do I get my booking confirmation?

After booking, you’ll receive a confirmation email with your booking details. Please check your spam folder if you don’t see it within 10 minutes, or contact our support team.

Can I book a same-day check-in?

Yes, many hotels offer same-day bookings, subject to availability. Enter your check-in date as today on the homepage to see available options.

Can I book on behalf of someone else?

Yes, you can book for others. Enter the guest’s name in the booking form and ensure they receive the confirmation details for check-in.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. Some hotels may allow payment on arrival, depending on their policy.

Is my personal and payment information secure?

Absolutely. We use advanced SSL encryption to protect your data, and we comply with GDPR standards to ensure your privacy. Your payment details are securely processed and never shared.

When will my credit card be charged?

This depends on the hotel’s policy. Some require full payment at booking, while others place a temporary hold and charge at check-in or check-out. Check the hotel’s terms during booking.

Are there any additional fees or deposits?

Most bookings include all taxes and fees, but some hotels may charge a refundable deposit or resort fees upon arrival. These are clearly listed on the booking page.

What is your cancellation policy?

Cancellation policies vary by hotel and rate type. Many bookings offer free cancellation up to 48 hours before check-in, while non-refundable rates may incur full charges. Check the specific policy during booking or in your confirmation email.

Can I modify my booking (e.g., change dates, rooms)?

Yes, most bookings can be modified through your ohotel.sg account or by contacting our support team. Fees may apply depending on the hotel’s policy.

What happens if I need to cancel due to an emergency?

For emergencies, contact our support team. We’ll work with the hotel to explore flexible options, though outcomes depend on the hotel’s policy.

Can I transfer my booking to another person?

Some hotels allow name changes on bookings. Contact our support team or the hotel directly to confirm if this is possible and if any fees apply.

What if the hotel cancels my booking?

If a hotel cancels, we’ll notify you immediately and offer alternative accommodations or a full refund. Contact our support team for assistance in rebooking.

What are the standard check-in and check-out times?

Standard check-in is typically 2:00 PM, and check-out is 12:00 PM. Times may vary by hotel, so please check the hotel’s details during booking.

Can I request early check-in or late check-out?

Yes, you can request early check-in or late check-out during booking or by contacting the hotel directly. Availability and fees depend on the hotel’s policy.

Are there additional services available?

Many hotels offer services like airport transfers, laundry, or spa treatments for an additional fee. You can request these during booking or contact the hotel directly.

Is high-speed internet available throughout the hotel?

Most hotels on ohotel.sg offer free high-speed Wi-Fi, but availability and speed may vary. Check the hotel’s amenities list for details.

What amenities are included in the room rate?

Amenities vary by hotel but may include Wi-Fi, breakfast, parking, or pool access. All included amenities are listed on the hotel’s booking page.

How can I make special requests (e.g., birthday celebrations, dietary requirements)?

Add special requests during the booking process in the designated field, or contact the hotel directly after booking. We’ll do our best to accommodate your needs.

Are there accessible rooms for guests with disabilities?

Yes, many hotels offer accessible rooms and facilities. Use our accessibility filter during your search or contact our support team to find suitable options.

What is your privacy policy regarding user data?

We protect your data with SSL encryption and comply with GDPR. For full details, see our Privacy Policy.

Are there any age restrictions for booking or staying at hotels?

Guests must be 18 or older to book. Some hotels may have minimum age requirements for check-in, which are noted on the booking page.

Contact ohotel.sg

Email us: support@ohotel.sg